Effective Date: 07/01/2024

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Plutus Holdings Group, LLC, doing business as Pest Support Services ("Pest Support Services," "we," "us," or "our"), values your privacy. This Privacy Policy ("Policy") explains how we collect, use, disclose, and safeguard your information when you visit our website, www.pestsupportservices.com (the “Platform”), or otherwise interact with us. This Policy applies to all users of our services, including individuals seeking pest control assistance ("Consumers") and pest control providers we work with ("Service Vendors").

By using our Platform or submitting information to us, you agree to the terms of this Policy. IF YOU DO NOT AGREE TO THIS POLICY, PLEASE DO NOT USE THE PLATFORM.

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1. Information We Collect

We may collect the following types of information from or about you:

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Information You Provide Directly:

• Full name, email address, phone number, and physical address

• Service requests and details about your pest issue or property

• Communication preferences (e.g., text messaging opt-in)

• Messages, emails, or calls between you and our support team

• Any other information you voluntarily provide

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Information Collected Automatically:

We may automatically collect information when you access our Platform:

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• IP address, browser type, operating system, and device identifiers

• Website interactions, page views, referral sources, and access times

• Cookies, beacons, and other tracking technologies for analytics and service improvement

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You can disable cookies via your browser settings; however, this may affect your experience on the Platform.

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2. How We Use Your Information

We may use your information for the following purposes:

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• To respond to inquiries and fulfill service requests

• To match you with pest control service providers in your area

• To send appointment reminders, updates, or confirmations

• To improve and personalize our Platform, marketing, and services

• To communicate with you about promotions (if you opt in)

• To detect, prevent, and respond to fraud, abuse, or legal issues

• To enforce our Terms of Service and applicable laws

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3. Data Sharing and Disclosure

We do not sell your personal data for advertising purposes. However, we may share your information in the following limited circumstances:

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a. With Pest Control Vendors and Marketing Partners

Pest Support Services is a marketing and referral platform. When you request service through our Platform, your information may be shared with third-party pest control vendors for the purpose of fulfilling your request, providing service, and related customer support. These vendors may contact you directly via phone, SMS, or email.

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Additionally, with your consent, we may share your contact information with these vendor partners for the purpose of sending marketing communications related to pest control services, special offers, seasonal promotions, or other relevant updates.

We only partner with licensed, reputable service providers. Pest Support Services is not responsible for their individual policies or conduct. See our Terms of Service for additional information.

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b. With Service Providers and Agents

We may share your data with third-party service providers that help us operate the Platform or support our services (e.g., IT, hosting, analytics, customer support). These providers are bound by confidentiality agreements and are only permitted to use your data as necessary to perform services for us.

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c. For Legal and Safety Reasons

We may disclose your information to comply with applicable laws, regulations, subpoenas, court orders, or other legal processes. We may also share information to protect the safety, rights, or property of Pest Support Services, our users, or others.

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d. Business Transfers

If we merge with or are acquired by another business entity, your information may be transferred as part of that transaction.

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e. With Your Consent

We may share information with third parties when you explicitly authorize us to do so.

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4: Text Messaging and Mobile Communication

By submitting your phone number, email, or signing an estimate or service request form, you consent to receive SMS and email communications from Pest Support Services (PSS) and its authorized vendor partners. These communications may include:

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• Appointment reminders and service updates

• Customer support follow-up

• Promotional offers and seasonal campaigns

• Notifications of available services or schedule openings

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Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP to any SMS, or by clicking Unsubscribe in any email communication.

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Your SMS and email consent includes both transactional (service-related) and marketing communications from PSS and vendor partners. We retain proof of consent through digital or signed documentation associated with service requests.

PSS does not sell your mobile number or personal contact data to third-party marketers. We only share your information with vendors involved in servicing or promoting pest control services through our Platform.

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5. Security

We implement reasonable physical, technical, and administrative safeguards to protect your information. However, no method of transmission over the internet or method of storage is 100% secure. We encourage you to take your own precautions, such as using secure passwords and avoiding shared devices.

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6. Children’s Privacy

Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a minor has submitted personal data to us, we will delete that information promptly.

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7. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before sharing personal information.

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8. Your Choices

You may:

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• Opt out of promotional emails by clicking the unsubscribe link in any marketing email

• Opt out of text messaging by replying STOP

• Request to review or delete your information by emailing office@pestsupportservices.com

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Please note that even if you opt out of promotional communications, we may still contact you regarding service-related updates or issues.

9. Changes to This Policy

We may update this Privacy Policy at any time. If we make material changes, we will post a notice on our website or contact you directly. Your continued use of the Platform after any changes constitutes your acceptance of the revised Policy.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Plutus Holdings Group, LLC
Phone: 786-396-1061
Email: office@pestsupportservices.com
Website: www.pestsupportservices.com